Service Guarantee

At Cyberax Hosting we are so much confident about our services that we offer a full 30 days money back guarantee to our shared & reseller hosting plans. If you are not fully satisfied within the first 30 days of the service we would set you a full refund.

All our ResellerWindows hosting plans are backed up by a 30 days money back guarantee.

If you are not completely satisfied with our services within the refund time period specified for your plan, you will be given a full refund of the contract amount excluding transaction fee and overages.

This policy does not apply to any additional services such as overages, disk space, pop accounts, sub-accounts, Domain Parking accounts, etc. It does not also apply to dedicated servers and the value add or addon services associated with these.

If you are not happy or your expectations are not met all you need to do is to request for a refund in the first 30 days and we shall send you a refund request form which you have to fill and upon the receipt of the refund request our billing section would set a refund to the payee's account. We highly appreciate if you can include the reason for the refund or why you are leaving our network, this is done to ensure that we upgrade & improve our services/network/feature to the highest possible standards which may meet your requirements in future.

Accounts cancelled/terminated by Cyberax Hosting for violating our Acceptable Usage Policy or TOS do not qualify for the 30 days money back guarantee. If your account is found guilty & has been cancelled due to violation of our terms for eg. spamming, warez, you would not be given any refund.